FAQs & Appointment Guidance

Answers and preparation guidance for a more efficient, better-documented inspection

At The Chimney Doctor, we specialize in home-sale, fire-loss, insurance, and safety inspections for fireplace, chimney, and venting systems. Below are answers to common questions and practical preparation steps to help your inspection appointment proceed efficiently and safely.

To help your inspection proceed safely, efficiently, and with full access to the areas that may need to be documented, please prepare by doing the following:

• Schedule early: Travel-based inspection scheduling can fill quickly, especially for mountain and out-of-area assignments.
• Discontinue use 24 hours prior: Allow the system and chimney to cool fully before the inspection.
• Clear the work area: Remove rugs, furniture, décor, and other personal items from the area around the appliance or hearth.
• Remove ashes, if applicable: For wood systems with an ash box or firebox accumulation, remove ashes before arrival when it can be done safely.
• Ensure access: Provide safe and clear access to the roof, attic, crawlspace, basement, or other relevant areas if those spaces may need to be evaluated.
• Confirm scheduling details: Appointment timing may vary based on assignment type, location, and travel coordination.

Scheduling Priority:

We serve priority Colorado areas while accepting select inspection assignments elsewhere in Colorado and nationwide. Appointment timing depends on assignment type, location, travel logistics, and current availability.

Every inspection we perform is guided by nationally recognized safety standards, including NFPA 211, applicable code requirements, and manufacturer instructions, and is carried out by certified professionals trained through advanced industry programs. Whether we are evaluating an older masonry chimney or a modern direct-vent system, our process is methodical, documented, and designed to support clear decision-making.

Q: Will I receive a written inspection report?
A: Yes. Every inspection is documented with a detailed report, full-color photos, measured observations, and a summary of findings tied to applicable standards and requirements. A shared album with any photos and videos taken during the inspection is also available.

Q: What if repairs are recommended?
A: Your report will include prioritized findings and recommendations to help you understand the condition of the system and the next steps that may need to be considered. Where appropriate, additional consultation may be available to help interpret the findings and support planning.

Q: Do you offer repair/restoration services?
A: Our primary focus is inspection. In some cases, we may provide post-inspection consulting or documentation support as owners, contractors, insurers, or other stakeholders evaluate repair, restoration, or replacement options.

Q: Do you accommodate high-end finishes or sensitive interiors?
A: Yes. We use protective measures and careful staging procedures designed to reduce disruption and help protect interior finishes during the inspection process.

Q: I’m currently experiencing strange odors or symptoms when using my gas appliance. What should I do?
A: If you smell gas, experience headaches, metallic taste or lightheadedness while your appliance runs, discontinue use and contact us immediately — these symptoms may indicate a venting or combustion issue requiring urgent inspection.

Call us at 970-234-3330 or reach out via our contact us and scheduling request form.
Based in Grand Junction, Colorado, we serve priority Colorado travel lanes while accepting select inspection assignments statewide and nationwide.

Certifications & Associations