FAQs & Appointment Guidance

Ensuring Your Home’s Hearth Is Inspected with Precision

At The Chimney Doctor, we specialize in inspections, service, and restoration of elite property hearth-systems — from Snowmass and Aspen to Telluride and Vail. Below you’ll find answers to common questions and essential preparation tips to ensure your service appointment runs smoothly and efficiently.

To deliver the highest standard of service and protect your home at a premium level, please prepare for your inspection or service appointment by doing the following:

• Schedule Early: High-end service regions fill quickly. If possible, book during spring or summer when scheduling is easiest.
  chimney.doctor
• Discontinue Use of the System 24 Hours Prior: Allow your system and chimney to fully cool, giving our team safe, uninterrupted access for inspection and service.
• Clear the Work Area: Remove rugs, furniture, personal items and decor from at least a 4–6 foot radius around the appliance or hearth. Our team uses drop-cloths, protective covers and HEPA-filtered vacuums to safeguard your interior.
• Remove Ashes (if applicable): For wood systems with an ash-box, empty the ash-box prior to our arrival — it gives us more time for detailed inspection and analysis.
• Ensure Exterior and Attic/Crawlspace Access: If your system terminates on the roof, requires attic/access‐space entry, or sits atop a basement or crawlspace, please ensure safe and clear access to those areas (e.g., via ladder, hatch or clearance).
• Know Your Location & Availability: If your property is in one of our Tier 1 service zones (Snowmass Village, Telluride, Basalt, Vail, Carbondale, Aspen), premium scheduling is available. Please confirm your preferred date and appointment window.

Service Priority:
We provide full inspection and repair services in our Tier 1 markets — Aspen, Snowmass Village, Telluride, Vail, Basalt, and Carbondale.
We also serve select surrounding areas on a limited-availability basis. Tier 2 scheduling is grouped into specific service days to ensure route efficiency and safety for our technicians.

Every inspection we perform is guided by nationally recognized safety standards — NFPA 211, IRC, and manufacturer instructions— and executed by certified professionals trained under the F.I.R.E. and CSIA programs. Whether we’re inspecting a 100-year-old masonry chimney or a modern direct-vent system, our process is methodical, documented, and fully defensible.

Q: Will I receive a written inspection report?
A: Yes. Every inspection is documented with a detailed report, full-color photos, measured observations and a summary of findings tied to industry‐standard codes. A link to a photo album of every photo or video taken on site is available. 

Q: What if repairs are recommended?
A: Your report will include prioritized recommendations. Ballpark estimate timelines, costs, and options for service may follow separately, depending on the complexity of your system — allowing you to plan and budget thoughtfully. 

Q: Do you offer repair/restoration services?
A: We offer consulting services following inspection to work with selected contractors and building departments as selected contractors complete repair, restoration, and replacement work.

Q: Do you accommodate high-end finishes or sensitive interiors?
A: Absolutely. We treat every home as if it were our own. Protective covers, boot-covers, clean staging procedures and discreet, respectful service are standard.

Q: I’m currently experiencing strange odors or symptoms when using my gas appliance. What should I do?
A: If you smell gas, experience headaches, metallic taste or lightheadedness while your appliance runs, discontinue use and contact us immediately — these symptoms may indicate a venting or combustion issue requiring urgent inspection.

Call us at 970-234-3330 or reach out via our contact us and scheduling request form.
Based in Grand Junction, CO, we serve Colorado’s premium mountain home markets and beyond.

Certifications & Associations